Today's business environment is marked by increased competition and the need for quicker and better information. Businesses and their customers need the assurance that their decisions are based on information that is reliable. To take these decisions, Enterprises need a risk management process that addresses various security related issues. Enterprise Security and Risk Management help ensure effective reporting and compliance with laws and regulations, and helps avoid damage to the entity’s reputation and associated consequences.

Sify offers the following Governance Risk and Compliance services for customers in international markets:
• Governance Risk and Compliance services
• Enterprise Security Consulting services
• Information Assurance Services
• Compliance Consulting Services
• Business Continuity Management Services

Remote Infrastructure Management

Remote Infrastructure Management services provide monitoring and management of all infrastructure pertaining to networks, data centers, servers, storage security, applications and end user computing, outside the company’s offices. RIM involves a combination of near-shore and offshore delivery models.

Sify’s Infrastructure Management Solutions ensure that your IT Infrastructure and applications are designed, managed and operated on a 24X7 basis, and that your IT transactions take place within a highly available and secure environment.

Infrastructure Management Services that can be delivered remotely are:
• Network Management Services
• Data Center Outsourcing
• Helpdesk Outsourcing
• Desktop Outsourcing
• Storage Outsourcing
• IT Security Outsourcing
• LAN Outsourcing
• WAN Outsourcing
• Database
• Telecom
• Application Monitoring and Management

Sify Service Desk Offering

The Sify Service Desk minimizes the cost of downtime to the business by providing clients with a single point of contact for all technology incidents and requests. It maximises resolution on first contact through its proprietary troubleshooting process capability and resolves all escalated incidents and problems. Sify provides premier standards of service on your behalf. Sify may recommend service and technical improvements, but will never sell products. Its service team works to inspire confidence. Your customers will receive help and advice from technical experts from the first point of contact.

The Service Desk achieves value for its clients through the following:
• It supports long-term or short-term volume changes with flexible staffing options.
• It Improves service levels through industrialized troubleshooting and support processes.
• It reduces costs by 30% to 50% through increased leverage of remote support services and self-service capabilities.
• It provides in-house CRM and reporting tools and adapts them to customers’ requirements.

Sify Managed Security Services

Managed Security Services (MSS) is a systematic approach to managing an organization's security needs. The functions of a Managed Security Service include round-the-clock monitoring and management of intrusion detection systems and firewalls, overseeing patch management and upgrades, performing security assessments and security audits, and responding to emergencies.

Sify Managed Security Services offer end-to-end Security Management Services that help customers to:
• Proactively secure information assets and preempt security threats
• Get 24x7 managed security for local networks and mission critical assets with guaranteed SLAs
• Ensure availability of critical systems and protect information assets more effectively through actionable security intelligence

Sify Unified Messaging

Workplaces today use electronic messaging as their primary communications medium and file transport system. Most organisations use e-mail for transferring and storing critical business records, including content like purchase orders, contracts and requests for proposal. The use of Instant Messaging (IM) is also on the increase, as are web-based tools for communication and collaboration. Consequently, electronic messaging has become a critical utility in the operation of most enterprises:

• It must be available at all times
• It must meet unanticipated spikes in demand
• Its cost should be as low as possible.

Sify provides complete solutions for messaging infrastructure services by offering design, implementation and management services for messaging environments of all sizes. Sify also offers dedicated and shared messaging services hosted on Sify’s own information infrastructure.

Sify offers unified messaging solutions across two different platforms:
• Microsoft
• Open source

Sify is a Microsoft Gold Certified Partner that provides open source messaging technical expertise to large financial institutions for managing both on-premise (80,000+ users) and hosted mail solutions (400,000+ users).

Sify Virtualisation Services

Sify’s Virtualisation Group (SVG) helps customers derive greater value from their resource investments. Sify can deliver cost effective solutions in virtualization design, integration and deployment in an onsite–offshore model.